When you require assistance, we ask you to accept our terms. We obviously do not do anything you would not like us to do, but we write this just to inform you about what we perform when you ask our help. We want you to grant the permission, so we can operate easily and we are more free to serve you.
Data you communicate to us
When contacting the assistance, we ask you to give us some information about you, such as your name and your e-mail address. We use the name you give us (which nobody said it must be the real one) to call you by the provided name, just to create a more informal environment when chatting with one of our assistants. We collect your e-mail only for replying directly to you.
We do not delete received e-mails mainly for two purposes: data analyzing (see this paragraph for further information about) and to ensure you we do not touch data you give us at anytime. If you want us to delete your sent e-mail(s) once we have solved the problem with you, just let us know and we will proceed as demanded to.
We do not ensure anyhow we will reply to you, notwithstanding our best efforts. Generally, we do, because we do not receive an uncontrollable number of requests. It can take time to guarantee you a good help guide, so, please, do not complain if you do not receive a mail back. It can take up to five days to help you with our best exertions.
If we do not reply, there might be two possible alternatives: the e-mail address you entered was inexistent or for some reasons we voluntarily rejected your request. Some among the possible causes can be: spamming, insulting or offending content, use of inappropriate words, complaining, incoherent topic (i.e., you send us your review about a game instead of publishing it in the digital store where you got the game from).
There might not be a possible solution at the time you report a bug, and we do not ensure anyhow there will be further in the time.
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